Human dealings are all about better communication. You don't really
need any specific skills for an effective communication, to lead a
better conversation. Telephonning is not just a style it is a passion.
Telephonning brings you investments and many things
more................... It is easier and faster. Brings instant results.
perhaps it is no good to find de tours via telephone conversations ,
that is for life.
you cannot expect positive
feedback or friendly feedback if you don't react to the caller in a more
friendly way and similarly it is applicable to the receiver as well.
what ever 'caller friendly theories you may know applicable to both
parties, the caller and the receiver. you cannot expect a friendly voice
from the other end if you ask or inquire what ever you have in a more
arrogant or unfriendly way. And if you are on a sort of a 'polite -
line' and do not hear any polite response from the answering side, then
there is a problem that needs immediate medication.
i
always believe that your customer is the core resource of what ever
entity you are engaged in. Take any institute provides Educational needs
of people for example, Students are the most important component of
such institutes, compared to any other resource personals working or
providing services attached to them. if you receive any calls from any
level of students, you certainly need patience other than any skills in
human conversations.
perhaps, you are in a very tired
mood, working whole day none stop yet that isn't something important for
your caller. what the caller needs or wants from you is lets say '
information regarding any of the services you provide for the nation
if
you are working attached to any public relations handling space, then
you receive various calls from various types , levels of people
depending on their needs. often you receive calls from the parties that
don't benefit from each other, from either caller or from receiver.
Still, it is a call you receive and it is no good to answer in a
unfriendly way.
Do not try to judge the level of
education or the level of knowledge of the caller or the status of the
caller just by blistering to what he /she says or thinking of how they
handle the conversation, the questions they ask. because it doesn't say
everything about the caller perhaps it says something about your
understanding about human dealings. sometimes one call may brings
thousands of other callers plus investments / profit / benefits for the
entity you are dealing with, you may never realise. words are the one of
the ways that spreads or takes your institute, your service across
globe. So it is hihgly important that you deal with your valued
customers in a more friendly yet effective ways. It is not just that
every business is important it is every customer is important for every
business or enterprise we own in this land. What enterprise can sustain
without happy customers. If you truly understand or learn this Mantra, i
can assure you good sustainable business, enterprise with a satisfied
profit. i do not think that you need to go for any voice exerciser to
learn this. But it is good if you can learn 'how to communicate with
your customers for instance in a more useful way that 'every call brings
you something in return' , profit.
Do not think that
it is easier to earn a profit without a human friendly, customer
friendly conversation. Customer is the heart of the enterprise /
business that you handle. Do not unnecessarily run behind the words ,
every word has a meaning, inner or hidden, or outer other than what
people think or use them as the meaning or for their needs in
particular. Yet try to pick the words you know that you think would
enhance your conversation and takes you to a better place from the state
you are currently in.
I do not know what word is better
when it comes to talking about enterprises, entrepreneurs,
entrepreneurship; whether it is business or enterprise. i do not know
what term entered first, into the enterprise culture of this globe; is
it business or enterprise?
All i know is that if you do
not think of maintaining a human friendly conversations with your
customers, it directly or indirectly affects your business and if you
are person depends financially , solely on the money that your customers
brings then assuring the sustainability of your business in this
competitive globe is only become a dream.
you
cannot say, in this conversations are tapped or documents are hacked
world, your efforts in maintaining good human contacts with every human
you meet become unworthy. Do not think that you are using a 'dese
hetiyata waase method' just because you find area differences in
languages / dalogues or conversations you hear. Do not use a language
thinking of the status or profession of the customer, in telephone
conversations, use one language method for all or any type of callers.
Please
remember the caller see no face of the receiver , so it is 'your voice'
that speaks, represents not only on behalf of you but also of your
enterprise / institute even though we all live in a very camera full,
cctvised world.
let your voice and words too do some accurate talking and bring some good results to your institute in a conversational mode.
please
keep this in your mind, customers is the key word of your success,
business not just or only your professional certificates, qualifications
you've earned or gained.
hats off for friendly communicators!
No path is a path if you see no people walking or moving here and there. There is very little that you can learn if there are no people around. Yes it is true that lonely paths also teach you things but that are different things. The paths provide you different pictures at different times of a day. During mornings it is very different and during dark it is unbelievably unexplainable. You see ‘no end’ point in analyzing these paths, the travelers, and the people we see, i believe.
Paths Links People
Thonigala Inscriptions are of the 2nd Century BC and carved on Rock. information courtesy;Internet
History; Path to future
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